Service Guide

Delivery, Setup & Haul-Away

Professional white-glove service to get your furniture home and set up perfectly.

Our Complete Service Package

Free Delivery

On purchases over $499 within our delivery area

Professional Setup

Complete assembly and placement in your room

Old Furniture Removal

Eco-friendly disposal of your old furniture

Delivery Areas & Pricing

Free Delivery Zone

Free delivery on purchases over $499

  • St. Louis City & County
  • St. Charles County
  • Jefferson County
  • Within 25 miles of store

Includes: Delivery, setup, packaging removal, and haul-away

Extended Delivery Zone

Delivery available for additional fee

  • 25-50 miles: $50 fee
  • 50-75 miles: $100 fee
  • Special arrangements available

Call for quote: Areas beyond 75 miles or special circumstances

Our Delivery Process

1

Schedule Your Delivery

We'll call within 24 hours of purchase to schedule a convenient delivery window. Choose from morning (9AM-1PM) or afternoon (1PM-6PM) slots.

  • ✓ 4-hour delivery windows available
  • ✓ Weekend and evening slots available
  • ✓ 24-hour advance confirmation call
2

Pre-Delivery Preparation

Our team will contact you the day before delivery to confirm details and provide arrival time estimates.

  • ✓ Confirmation call 24 hours before
  • ✓ Delivery window reminder
  • ✓ Special instructions review
3

Professional Delivery & Setup

Our trained delivery team will bring your furniture inside, unpack, and set it up exactly where you want it.

  • ✓ Room-of-choice placement
  • ✓ Complete assembly if required
  • ✓ Protective floor coverings used
4

Cleanup & Haul-Away

We'll remove all packaging materials and haul away your old furniture for eco-friendly disposal.

  • ✓ All packaging removed
  • ✓ Old furniture haul-away included
  • ✓ Final walkthrough and inspection

What's Included in White-Glove Service

✓ Always Included (Free)

  • Delivery to room of choice
  • Unpacking and inspection
  • Basic assembly and setup
  • Packaging material removal
  • Old furniture haul-away (like items)
  • Floor protection during delivery

$ Additional Services Available

  • Stair carry (3+ flights): $25 per item
  • Complex assembly: $50-100
  • Wall mounting service: $75
  • Furniture rearrangement: $50
  • Same-day delivery: $100
  • Weekend delivery: $50

Special Delivery Situations

Apartment & Condo Deliveries

  • • Elevator access required for upper floors
  • • Stair carry available for 2nd-3rd floor (additional fee for 3+ floors)
  • • Building access codes and parking information needed
  • • Doorway measurements required (we'll help measure)

Narrow Doorways & Stairs

  • • Standard doorway: 32" minimum width required
  • • Stairway: 36" width recommended for most furniture
  • • We can remove doors and hinges if needed
  • • Alternative delivery methods available (windows, etc.)

Delivery Timing

  • • Standard delivery: 5-10 business days
  • • Custom orders: 2-8 weeks depending on item
  • • Rush delivery available for in-stock items
  • • Holiday scheduling may require additional time

Delivery Day Preparation

Checklist for Smooth Delivery

Before Our Arrival:

  • Clear pathway from entrance to room
  • Remove or protect valuable items nearby
  • Measure doorways if unsure about fit
  • Arrange parking space for delivery truck
  • Have building access codes ready

During Delivery:

  • Be present to direct placement
  • Inspect items before team leaves
  • Point out any concerns immediately
  • Ask questions about care/maintenance
  • Keep delivery receipt for warranty

Delivery FAQ

Questions About Delivery?

Our delivery team is here to help ensure your furniture arrives safely and is set up perfectly in your home.